Withdrawal Policy

What is our Withdrawal Policy?

As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.

With regard to all your winnings in relation to roulette, blackjack, video slots or any other casino game greater than £/€/$/30,000, we reserve the right to elect that such amount may be withdrawn in limited installments of up to £/€/$/30,000 (as applicable to your bankroll) or the USD equivalent if your bankroll is in a different currency, per calendar month. However, should you win a jackpot prize (by way of example only on casino slots games, video slots, video poker or any other jackpot game or machine) such jackpot winnings may be awarded to you in up to 24 monthly instalments if so decided by us at our sole discretion.

The withdrawal policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. This validation process is to prevent potential online fraud.

Main Verification Documents

  1. Photographic ID: A copy of a current photographic ID is required for your first withdrawal request. This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Specifically it is the photograph page of the ID that we require for our verification checks. Please ensure that your name, photograph and signature are visible on the document.
  2. Credit/Debit Cards: A copy of the front and back of the credit/debit card(s) used to fund your account Please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes, please block the middle eight numbers on the front of the card copy and the 3 digit security code at the back of the card copy.
  3. Proof of address: This may be submitted in the form of a utility bill or a credit card statement. It should be a recent document showing your full name and address as registered on your account with us. If you provide a credit card statement please ensure that you blank out the eight middle numbers of the credit card.
  4. Notarized documentation: Your documents will need to be authenticated by an appropriately qualified Notary/Solicitor and signed and stamped as proof of legitimacy.

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above.

The following is an explanation of how the withdrawal process works and 888poker Withdrawal Policy:

At 888poker, the method(s) by which we pay your withdrawal is directly dependent upon the payment method(s) by which you have submitted your deposit(s) in the past, and the amounts of those deposit(s).

When you deposit to your 888poker account by credit, charge or debit card, NETELLER, Skrill, PayPal, WebMoney you accumulate what we refer to as a positive "Member Transaction Balance"* (please see Withdrawal Policy below for definition), for that particular payment method.

When you request a withdrawal, if possible, your withdrawal will be paid automatically to the payment method(s) for which you have established a positive Member Transaction Balance (please see Credit/debit card/NETELLER **Exceptions below).

  1. On Monday you deposit 50 (in your currency) by Visa credit card;
  2. On Tuesday you deposit 50 (in your currency) by NETELLER;
  3. On Wednesday you deposit another 50 (in your currency) by Visa credit card;
  4. On Thursday you deposit 50 (in your currency) by Skrill;
  5. On Friday you Deposit 50 (in your currency) by PayPal;
  6. On Saturday you Deposit 50 (in your currency) by WebMoney;
  7. Your Member Transaction Balance now equals 300 (in your currency):
    1. 100 on Visa credit card;
    2. 50 on Skrill;
    3. 50 on NETELLER;
    4. 50 on PayPal,
    5. 50 on WebMoney;
  8. On Sunday you request a 450 (in your currency) withdrawal.

The first 300 (in your currency) of your withdrawal (up to your Member' Transaction Balance) will be automatically paid to you in a manner such as follows:

  1. 100 (in your currency) will be paid to your Visa Credit Card Account(s) (please see Credit/Debit Card/NETELLER **Exceptions below);
  2. 50 (in your currency) will be paid to your Skrill Account;
  3. 50 (in your currency) will be paid to your NETELLER Account;
  4. 50 (in your currency) will be paid to your PayPal Account;
  5. 50 (in your currency) will be paid to your WebMoney Account;
  6. Your Member Transaction Balance now equals 0.
Your 150 (in your currency) "Remaining Withdrawal Balance"*** (the amount above your Member' Transaction Balance - please see Withdrawal Policy below for definition) will be paid to you according to your chosen payment method(s):
  1. Visa credit/debit card(s) (in accordance with the withdrawal limit permitted by the Visa credit/debit card issuer - please see Credit/debit card/NETELLER **Exceptions below), or;
  2. NETELLER (if you have deposited to your 888poker account by this payment method in the past), or;
  3. Skrill (if you have deposited to your 888poker account by this payment method in the past), or;
  4. PayPal (if you have Deposited to your 888poker account by this payment method in the past), or;
  5. WebMoney (if you have Deposited to your 888poker Account by this payment method in the past), or;
  6. Wire Transfer (if you did not use cards as mentioned in section 1 and 2 above or MasterCard credit cards that were issued in the UK and Europe), or;
  7. UK credit cards via BACS (if you have deposited to your 888poker account by Visa and/or MasterCard credit cards that were issued in the UK only).

Legend:

  • * = Member Transaction Balance (see Withdrawal Policy below for definition).
  • ** = Credit/debit/NETELLER card Exceptions (see next section below).
  • *** = Remaining Withdrawal Balance (see Withdrawal Policy below for definition).

Please note: Credit/debit card **Exceptions

(Non-credit card users please skip below to the next section of this document):

**Visa Credit Card Withdrawals: Due to regulations imposed by issuers of Visa credit/debit cards, 888poker is not permitted to pay withdrawals to Visa credit/debit cards issued in specific countries (please see drop-down list below to view these countries). Furthermore, due to regulations imposed by some issuers of Visa credit/debit cards in countries not included in the drop-down list below (non-listed countries), 888poker is not permitted to pay withdrawals to certain Visa credit/debit cards. Therefore, deposits made using these particular Visa credit/debit cards will not be counted towards the *Member Transaction Balance (see Withdrawal Policy below). Members who have deposited to their 888poker accounts via these particular Visa credit/debit cards shall receive withdrawals according to section three (3) of the Withdrawal Policy, below.

Please see drop-down list below, specifying countries where certain Visa credit/debit card issuers do not permit withdrawals to be paid to Visa credit/debit cards:



**MasterCard/Eurocard withdrawals: due to regulations imposed by issuers of MasterCard/Eurocard credit/debit cards, 888poker is not permitted to pay withdrawals to MasterCard and/or Eurocard credit/debit cards. Therefore, deposits made by MasterCard and/or Eurocard credit/debit cards will not be counted towards the *Member Transaction Balance (see Withdrawal Policy below). Members who have deposited to their 888poker accounts via MasterCard and/or Eurocard credit/debit cards shall receive withdrawals according to section three (3) of the Withdrawal Policy, below.

Please note the following important withdrawal information (pertinent to credit card and Non-credit card users):

Withdrawals requested within the same 24 hour as the deposit, via the same payment method, may be combined as one payment.

In most cases, withdrawal Payment credits will be posted as separate transactions, and will not cancel charges resulting from your deposit(s) to your 888poker account.

Should you have not actively used your chosen payment method to deposit to your account for more than 12 months, this withdrawal option may no longer be available.

If your withdrawal request is for less than the minimum allowable amount, listed below, the funds will be returned to your Bankroll:

  • The minimum wire transfer withdrawal is $25/ €20 / £20 / 20 CAD.
  • The minimum withdrawal for the following payment methods is $ 10 / € 10 / £10 / 15 CAD: Skrill, NETELLER, PayPal, UK credit cards via BACS, credit card, debit card, WebMoney.

Occasionally, your authorization or some documentation may be required to process your withdrawal request, and we may ask that you sign a list of your previous deposits to your 888poker account.

In some cases where account verification is required for completing your request, we will return any pending withdrawals to your bankroll until the verification on your account is complete. If your withdrawal remains in a pending status and is not returned to your bankroll immediately, you will have 7 days to complete your account verification before your withdrawal is reversed and returned to your bankroll.

Generally, credit card or debit card withdrawals by members in the UK, Canada, Denmark, Sweden or other EU countries that use the Euro, will be converted into and refunded to the member's card in the same currency used for deposit. Withdrawals via wire transfer by members in Canada, the UK, Sweden, Denmark and other EU countries that use Euro (except Cyprus and Malta), will be converted into local currency. The conversion rate applied will be comparable with daily commercial rates offered by banks and credit card companies on the day the withdrawal is processed. Once the withdrawal has been processed, the member will be told his withdrawal ID and the amount refunded in both bankroll currency and settle currency. In other circumstances, the withdrawal will be refunded to the member in bankroll currency at the rate used by the member's issuing bank.

Note: Please notify us immediately should your credit/debit card(s) be lost, stolen or cancelled or should your E-wallet status change, so we may investigate their status and confirm that payments may/may not be received.

Below, please see the type of authentication required, as determined by the total amount of the Member's withdrawals per one (1) month period:

Withdrawal Limit per Month Level of Authentication Details
$0 - $5,000 0 - Basic authentication required. Certain documents such as copy of your ID or copies of bank statements or Credit card copies may be requested.
$5,001 - $30,000 1 - Enhanced authentication required. A combination of the above mentioned documents will be required.
$30,001 - $50,000 2 - Signed & notarized original documents required. The amount of $50,000 has been determined according to international laws pertaining to money laundering.
$50,000 Absolute withdrawal limit per month. Member withdrawal amounts totaling above $50,000 during a one month period will be transferred to the following month. Special cases will be considered by the management.

All your winnings in relation to Poker play greater than $50,000 (USD) may be withdrawn in limited installments of up to $50,000 (USD) per calendar month if so decided by the Company at its sole discretion.

We reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

Bonuses may be withdrawn only after all Bonus Policy requirements have been satisfied.

If you attempt to withdraw any funds from your account, you will forfeit all of your Restricted Funds (the total of bonus funds that have not yet met the wagering requirement and any winnings associated with such bonus funds - which includes without limitation Tournament Tickets, free spins, FreePlay and Jackpot Vouchers) and any related winnings with respect to such which have not been converted to Available Funds (those funds that you have deposited and any winnings derived from such funds as well as any bonus funds that have met the applicable wagering requirements). You will be able to withdraw from your account any money transfer which you have received from another account with respect to our poker products.

Your bank or payment processor may levy a fee to process your withdrawal. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.

888poker Withdrawal Policy:

According to 888poker Withdrawal Policy, Members' withdrawal requests shall be automatically paid directly to the payment method(s) by which that Member submitted their original deposit(s) to their 888poker account, up to the *Member Transaction Balance (see section one (1) below for definition). Thereafter, that Member may choose the payment method(s) by which to receive their ***Remaining Withdrawal Balance (see section three (3) below for definition):

  1. *The Member Transaction Balance shall be defined as:
    1. Any total sum a Member has deposited to their 888poker account via their Visa credit/debit card(s) (with the exception of certain Visa credit/debit cards - please see Credit/debit card/NETELLER **Exceptions above), less previous Withdrawals and/or refunds to this same payment method, plus/or;
    2. Any total sum a Member has deposited to their 888poker account via their NETELLER account(s), less previous Withdrawals and/or refunds to this same payment method, plus/or;
    3. Any total sum a Member has deposited to their 888poker account via their Skrill account(s), less previous Withdrawals and/or refunds to this same payment method, plus/or;
    4. Any total sum a Member has Deposited to their 888poker account via their PayPal Account(s), less previous withdrawals and/or refunds to this same payment method, plus/or;
    5. Any total sum a Member has Deposited to their 888poker Account via their WebMoney Account(s), less previous withdrawals and/or refunds to this same payment method.
  2. Withdrawals shall be automatically paid directly to the following payment method(s), up to the *Member Transaction Balance (see section one (1) above), and in a manner such as follows:
    1. Visa credit/debit card(s) (in accordance with the withdrawal limit permitted by the Visa credit/debit card issuer - please see Credit/debit card/NETELLER **Exceptions above), or;
    2. NETELLER account(s), or;
    3. Skrill account(s), or;
    4. PayPal account(s), or;
    5. WebMoney account(s).
  3. Thereafter (once a *Member Transaction Balance, utilizing all payment methods with which that Member has deposited to their 888poker account in the past, has been satisfied - see section one (1) above), that Member may choose, if any exists:
    1. Visa credit/debit card(s) (in accordance with the withdrawal limit permitted by the Visa credit/debit card issuer - please see Credit/debit card/NETELLER **Exceptions below), or;
    2. NETELLER (if you have deposited to your 888poker account by this payment method in the past), or;
    3. Skrill (if you have deposited to your 888poker account by this payment method in the past), or;
    4. PayPal (if you have deposited to your 888poker account by this payment method in the past), or;
    5. WebMoney (if you have Deposited to your 888poker Account by this payment method in the past), or;
    6. Wire Transfer (if you did not use cards as mentioned in section 1 and 2 above or MasterCard credit cards that were issued in the UK), or;
    7. UK credit cards via BACS (if you have deposited to your 888poker account by Visa and/or MasterCard credit cards that were issued in the UK. Note: This is the only option for UK issued Visa/Mastercard credit cards to receive over the balance withdrawals.)

888poker utilizes the most advanced security and encryption technologies available, to ensure that your transaction and all of your financial information is completely secure.

In the event that you cancel a withdrawal request, you will bear full responsibility for any subsequent wager of such sum. The Company is under no obligation to refund any amounts that are cancelled by you and which are subsequently wagered.

Enjoy the tables and Good Luck!

For assistance with this, or any of your other online gaming needs, please click here to contact us.

This withdrawal policy has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this withdrawal policy and the English language version, the meaning of the English language version shall prevail.


Last updated on 25/5/2020


       

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